If your CarLock device is not sending data, first try to unplug/uninstall the unit, leave it out for a few hours or overnight, and then plug it back into the car. This should reset it.

If the device still doesn't work (no GPS signal, broken, notifications are not updating, wrong location, the device seems faulty, not tracking, false alarms, not updating location, delay in notifications, stuck, losing location, lost signal, wrong position) please submit a request at https://carlock.zendesk.com/hc/en-us/requests/new with the following details:

1. Write from an email that is used for your CarLock account and send us the serial number of your CarLock device (it can be found on the sticker on the device)

2. Let us know in the email if you already tried to unplug/uninstall the device or not

3. Provide a detailed explanation of the issue you experience, possibly backed up by a screenshot. This allows us to quickly understand the situation and resolve the issue.

Example of bad explanation:

i hav a problm with my carlck. This kind of message tells us almost nothing, so we have to check a lot of time consuming things (or ask you to provide a more detailed explanation).

Example of good explanation:

Hello. Today, around 4pm GMT, I have extended the subscription for my Honda Civic, but the app still shows it as expired. Please see the attached screenshot. Our team members can now quickly understand the situation (grammar is important, too!) check today's payments, see that why it failed, and provide a solution. This way, everything will be done much faster.