Thank you for buying CarLock. Before you start using CarLock service, you will need to create a CarLock account and activate your device. This step-by-step guide is specifically designed for customers who bought CarLock and need help with activation process. If you already own and use a CarLock device and just want to add another CarLock device to your account read the steps on how to do that at the bottom of the article.

1. What Is in the Box?

The CarLock device comes packed in a box with a User’s Installation Guide and an Activation Card.

You need the activation card to activate your device. It is highly recommended for you to read the User’s Installation Guide before installing the device into your vehicle.

CarLock Box Content

2. Activate Your Device

• Take the Activation Card — the red “START HERE” card — and type in activate.carlock.co in your browser or download the CarLock app on your phone (available for Android and iOS)
• Enter the Activation Code and Serial Number from the activation card into the corresponding fields.
• Click “Next →”

Carlock Activation Card

2. Create the CarLock Account

Second and the last step is to fill out the form with all required information to finish the CarLock activation process.

• E-mail address — enter your valid e-mail address that will serve as a username for your new CarLock account
• Confirm e-mail address
• Password — think up the unique and strong password
• Confirm password
• Name — your full name
• Country
• GSM number — needed for backup Call and SMS notifications
• Time zone — choose the right timezone
• Car manufacturer — choose the car manufacturer
• Model — name your vehicle – will be displayed in the app

Check all the information you entered one more time and click “Create”.

3. Log into My.CarLock or Mobile App

Congratulations! You have successfully activated your CarLock device and created your CarLock account. You should receive an email with further information where to download the mobile app.

You can log in to my.CarLock web application or Android/iOS mobile app with your e-mail and password.

4. Activate Additional CarLock Devices

Once you have created the CarLock account and activated your first CarLock device you don’t need to create another account for another CarLock device. You can add additional devices to the same account and track multiple vehicles at the same time.

In CarLock web app:

• In your browser, go to my.carlock.co
• Log in with your username and password
• Navigate to the top right menu and click on “Profile” → “Add Vehicle”

Add additional vehicle in CarLock web app

In CarLock phone app:

• When signed into your CarLock account on the CarLock phone app, go to ''Profile''
• Click on ''Add vehicle''

Add additional vehicle in CarLock phone app

• Take the Activation Card — the red “START HERE” card — of the new CarLock device you want to add and enter the Activation Code and Serial Number from the activation card into the corresponding fields.

Carlock Activation Card

• Time zone — choose the right timezone
• Car manufacturer — choose the car manufacturer
• Model — name your vehicle – will be displayed in the app

Check all the information you entered one more time and click “Add”.

After the new CarLock device is successfully activated and added to your account, you will be redirected to the map with the new vehicle added to the list. The new vehicle should be automatically added to the list of vehicleson the app.

List of All Vehicles on the App