First, check if the battery in your Tag needs to be replaced. See the article ''Replace battery in the CarLock Tag''.
1. Tag is not working with Android phone
If the Tag is still not working with your Android phone after the battery is replaced, contact our support team at support@carlock.co , send more detailed info on what is not working and let us know if the battery has been just replaced.
2. Tag is not working with iPhone.
If the Tag is still not working with your iPhone after the battery is replaced, send us the Tag report along with more detailed info on what is not working and let us know if the battery has been just replaced.
How to Send the CarLock Tag Report
The CarLock Tag uses the Bluetooth technology to connect to your phone. This means that occasional problems with the connection can occur. We developed a special diagnostic tool that can help us analyse and fix the problem - Tag report.
- In the CarLock app, open“Dashboard”and select the“SmartLock”tab
- Tap“Manage”
- Select the Tag andtap on the “gear” iconin the top right corner
- Tap on the“Send Tag Report”
- A pop-up will open to inform you that you are about to send the Tag Report.Tap “OK”.
- The report will be generated and e-mail will be automatically prepared for you. Tap“Send”to send the report.
No personal information will be included in the report. We respect your privacy.
The CarLock support team will contact you after they review it and analyse the data. Please note that it can take a few days to properly analyse all the information.